Modern Dermatology of KY and Cosmetic Specialists - Lexington

david jackson 

on Google

4 weeks ago

Doctor appointment scheduled for 8:30. I schedule my life around this appointment so I can take my 93 year old father to have his face checked. He is very feeble and in a wheelchair. It’s hard on him to be sitting here uncomfortably and he has bathroom issues. Finally at 9:10 I walk up to the counter to ask why we have sat here for 40 minutes. So to appease me, they call him back to a room. Now I’m still just waiting, just in another room. It’s insulting to come to a “professional” establishment and be forced to wait... read more

Sara PeGan 

on Google

4 months ago

I would like to say the service and staff are wonderful, the one interaction in person I had everyone was friendly. However I have found this to be one of the most frustrating places to get any answers in a timely manner. I had been waiting over a month for a prescription only to find out my insurance won't approve it and to find this out I had to call their specialty pharmacy to find this information out on my own. I was not contacted by a provider to discuss cheaper alternatives its like they just don't care about their pa... read more

Shannon Lovins 

on Google

2 months ago

DO NOT GO. When you schedule your appointment, they will tell you whatever you want to hear to get you on their schedule. When you show up for set appointment, apparently they will tell you that they’re not taking new patients for just your specific insurance and then when you offered to pay out-of-pocket because you’ve been waiting two months to get a rash dealt with on a toddler, they will accuse you of insurance fraud. Not sure how someone can commit insurance fraud when they’re not even wanting to file through their insu... read more

Ashley Lane 

on Google

2 months ago

I wanted to schedule my daughter an appointment due to a rash she has had on going, spreading like wildfire. Along with this location, no other location would accept new patients for WellCare. Which is fine. But I called to schedule a new patient appointment for my 3 year old and got in as SELF PAY. Which I should have the option to self pay or use my insurance. Then I was accused of insurance fraud and turned away services for my 3 year old who desperately needed to be seen. I was going to pay CASH, for her appointment. Bu... read more

Kristyn Smith 

on Google

5 months ago

Currently sitting in a torn paper gown (which is not my preference but is the least of my issues), in this office. When I got here, I had a $30 balance in collections and the staff let me know I’d need to pay it before the appointment. I pay it, and they ask for my insurance card. I tell them I only have my insurance number, they say they cannot run insurance numbers (?? strange for a doctors office), then tell me they need a physical picture of it. I tell them, no problem, I’ll have it faxed from my family doctor. They star... read more